BELGRADE, Serbia — Mr. Brightwell Nkambule, Commissioner General of the Eswatini Revenue Service (ERS), completed a five-day reference visit to Data Tech International’s offices in Belgrade and Banja Luka at the beginning of July 2026. The TaxCore reference visit formed part of ERS’s executive due diligence ahead of the national fiscalization programme, giving the Commissioner General an opportunity to meet the specialists who will be delivering the project, gain first-hand insight into DTI’s development and support capabilities, and strengthen the strategic partnership between ERS and Data Tech International.
Throughout the visit, Mr. Nkambule engaged directly with DTI’s engineering, product, implementation and management teams, reviewing the company’s flagship TaxCore® platform that is currently being implemented in Eswatini. Rather than focusing solely on product demonstrations, the programme provided detailed technical and operational discussions on the architecture, security model, implementation methodology, vendor accreditation, taxpayer onboarding and long-term operational support.
Mr. Nkambule arrived well prepared and engaged deeply with every aspect of the platform. Together with DTI specialists, he explored how TaxCore manages real-time invoice validation, maintains uninterrupted operations in diverse connectivity environments, and provides tax administrations with accurate, reliable and timely fiscal data. The discussions focused on practical scenarios faced by revenue authorities and the operational measures required to ensure a successful nationwide rollout.
Beyond the technical programme, the visit reinforced the partnership between ERS and DTI. Open discussions on Eswatini’s strategic objectives, implementation priorities and future digital transformation initiatives fostered a shared understanding of the challenges ahead and strengthened the mutual commitment to delivering a modern, resilient and sustainable fiscalization ecosystem for the Kingdom of Eswatini.
Sprint Reviews During the TaxCore Reference Visit
The TaxCore reference visit gained real momentum when Nkambule participated in three Sprint Reviews. He joined two development teams and one data team as they assessed progress and planned upcoming improvements. Engineers presented recent enhancements with clarity and genuine enthusiasm.
Additionally, the sessions offered a transparent view of the work needed to evolve TaxCore® continuously. Team members openly discussed challenges they had overcome and demonstrated new features aimed at greater reliability. Observers appreciated the thoughtful balance between bold innovation and system stability.
Meanwhile, Nkambule posed insightful questions that enriched the discussions. His active involvement brought fresh perspectives and highlighted the importance of learning directly from the people who design and maintain the platform. The experience left everyone with a strong appreciation for steady, purposeful progress.
Operational Insights in Banja Luka
The group then travelled to Banja Luka, where the TaxCore reference visit shifted focus toward real-world results. Gordana Kovačević, the head of DTI’s local office, presented alongside officials from the Tax Administration of the Republic of Srpska. She provided compelling evidence of TaxCore®’s positive long-term impact on daily operations.
Subsequently, her presentation emphasized measurable gains in processing speed and significant reductions in errors. Real examples from active users demonstrated the platform’s ability to produce consistent, reliable outcomes over time. Consequently, the talk encouraged lively discussion among participants who explored how these solutions might apply in different national settings.
The session clearly showed that careful technology adoption delivers lasting value to both tax authorities and the businesses they serve.
Market Approaches During the TaxCore Reference Visit
A stop at Teron added another practical layer to the TaxCore reference visit. Mr. Nkambule explored the ecosystem of point-of-sale devices and the competitive vendors behind them. He observed how businesses benefit from genuine choice when selecting tools that best fit their needs.
Therefore, the visit to Teron highlighted the strengths of an open marketplace. Multiple suppliers compete to offer reliable solutions, helping authorities avoid rigid, one-size-fits-all mandates. This approach proved especially relevant in economies where small businesses play a central role. Thus, Nkambule gained useful understanding of how flexible device integration supports broader tax systems. The experience deepened his view of complete digital tax ecosystems.
Going Far and Beyond
We feel that the five days spent together in the region strengthened ties between the Eswatini Revenue Service and Data Tech International. Both sides left with accentuated commitment to current collaboration and knowledge sharing. The visit also signalled broader international interest in solutions that have already proven their worth.
While progress rarely follows a straight line, the Banja Luka discussions showed the rewards of measured implementation paired with proper training. Further, the entire trip combined technical depth with operational wisdom and market understanding. And yes, we see that this kind of reference visit offers one compelling model that should be followed in the future.
